Driven Valets — Terms & Conditions

Last updated: 01/09/2026

1. Bookings

1.1. By making a booking with Driven Valets, the customer agrees to these Terms & Conditions.

1.2. Bookings are subject to availability and are confirmed once a date and approximate appointment time have been agreed.

1.3. Please provide accurate information about the vehicle, including its make/model and any significant condition issues.

1.4. We reserve the right to amend the price quoted if the vehicle is substantially larger, dirtier or more heavily contaminated than reasonably expected from the information provided at booking.

2. Pricing

2.1. Prices are based on the service selected and the condition and size of the vehicle.

2.2. Our advertised prices are starting prices unless otherwise stated.

2.3. Additional charges may apply for excessive:

2.4. Any additional charge will be discussed with the customer before the additional work is carried out.

3. Vehicle condition

3.1. Customers must remove valuables and personal belongings from the vehicle before the appointment.

3.2. Driven Valets is not responsible for loss or damage to personal belongings left inside the vehicle.

3.3. Customers should inform us before the valet of any existing damage, fragile trim, aftermarket modifications, known leaks, faulty electronics, damaged paintwork, loose trim or other defects.

3.4. We will take reasonable care when working on all vehicles. However, existing weaknesses, deterioration or defects may become apparent during cleaning.

4. Existing damage and fragile items

4.1. We are not responsible for pre-existing damage or defects.

4.2. This includes, but is not limited to:

4.3. Where we believe a cleaning process could reasonably risk causing damage because of the vehicle’s existing condition, we may refuse or modify that part of the service.

5. Cleaning results

5.1. Driven Valets will make reasonable efforts to achieve the best possible result.

5.2. We cannot guarantee the complete removal of permanent stains, scratches, odours, pet hair, paint defects, oxidation, ingrained contamination or other damage.

5.3. Cleaning does not constitute paint correction, scratch removal or restoration unless specifically included in the service booked.

5.4. “Showroom-quality finish” refers to the level of care and finish we aim to provide and does not guarantee that a vehicle will appear as new.

6. Interior cleaning

6.1. Some materials require specialist cleaning methods. We reserve the right to use an alternative cleaning method where appropriate.

6.2. Excessive moisture will be avoided where reasonably possible, but customers acknowledge that interior cleaning involving liquids or extraction carries inherent risks, particularly with damaged, aged or poorly maintained materials.

6.3. We will not knowingly use unsuitable chemicals on specialist materials such as delicate leather, Alcantara or suede.

7. Exterior cleaning

7.1. We use appropriate cleaning methods and products based on the vehicle and its condition.

7.2. We are not responsible for damage caused by pre-existing defects such as failing lacquer, previously damaged paint or poorly repaired bodywork.

7.3. Customers should inform us of any ceramic coating, specialist paint protection film, vinyl wrap or other specialist treatment before the service.

8. Weather and access

8.1. As a mobile valeting service, we require safe and reasonable access to the vehicle.

8.2. The customer is responsible for providing suitable access where required.

8.3. We may postpone or reschedule an appointment where weather conditions make it unsafe or impractical to carry out the service to an acceptable standard.

8.4. Where possible, we will give the customer reasonable notice of any weather-related cancellation.

9. Water, electricity and working area

9.1. Where a service requires customer-provided water or electricity, this will be agreed at the time of booking.

9.2. The customer must provide safe access to any agreed water or electricity supply.

9.3. We may refuse to use a supply that appears unsafe or unsuitable.

10. Wastewater and environmental requirements

10.1. Driven Valets will take reasonable steps to prevent contaminated cleaning water and chemicals from entering inappropriate drainage systems or causing pollution.

10.2. Where necessary, we may alter the cleaning method or refuse to carry out a service at a particular location if suitable wastewater management cannot be achieved.

11. Payment

11.1. Payment is due upon completion of the service unless otherwise agreed.

11.2. We accept the payment methods advertised at the time of booking.

11.3. Additional agreed charges are payable alongside the original service price.

12. Cancellation

12.1. Customers are asked to provide as much notice as possible if they need to cancel or rearrange an appointment.

12.2. We reserve the right to charge a reasonable cancellation fee for late cancellations or missed appointments where this has been clearly communicated to the customer in advance.

12.3. Any cancellation fee will comply with applicable consumer law.

13. Satisfaction and complaints

13.1. Customers should inspect the vehicle at the end of the service where reasonably possible.

13.2. If you are unhappy with any aspect of the service, please contact Driven Valets as soon as possible so we can investigate and, where appropriate, put the issue right.

13.3. Nothing in these Terms & Conditions affects the customer’s statutory rights.

14. Damage claims

14.1. Any alleged damage should be reported to Driven Valets as soon as reasonably possible, preferably before the vehicle is used or further cleaned.

14.2. We may request photographs, details of the issue and other reasonable information to investigate a claim.

14.3. Where appropriate, we will inspect the vehicle and investigate whether the damage was caused during our service.

15. Liability

15.1. Driven Valets will carry out services with reasonable care and skill.

15.2. Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

15.3. Nothing in these Terms & Conditions affects your statutory consumer rights.

16. Photos and marketing

With the customer’s permission, Driven Valets may take photographs of the vehicle before and after the service for quality records and/or marketing purposes. Customers may withdraw permission for marketing use at any time.

17. Changes to these Terms

17.1. Driven Valets may update these Terms & Conditions from time to time.

17.2. The Terms applicable to a booking will be those provided or made available to the customer at the time of booking.